![]() Bought Samsung S10E $180.00 dollars that's what it cost me. WHAT? I called back spoke to another agent who said I would not get my money back for 7-10 days! That was on the 25th, today is June 3rd, and after speaking with several other agents they are telling me another 7-10 to get my $$ back! This is unexceptionable, this is one of the most stressful experiences I had ever encountered!! Please HELP I want me money back, due to an incompetent VZ agent!! He never reiterated to me at anytime, that what he was paying off! I then received a text from my bank, stating my card had just been charged $397.44 from VZ. Patrick, kept placing me on hold and got the sense he really didn't know what he was doing! Well, to my surprise he didn't! Instead of paying off my iphone 7, he paid off my iwatch at $397.44. I called back on the 25th, spoke to another agent his name was (Patrick) I explained that I had spoken to Kim, and to please read them as she recommended I pay off my Iphone 7 at $74.00. She never called back! I had paid my May, bill on May 24th, for $162. I had to end the call, as I got a customer in the store, Kimberly, promised me she would call me back at 6:30pm on the 24th. I have been a loyal customer for over 17 years. I spoke to a VZ agent on May 24th, regarding lowering my bill. Treatment like this sometimes makes it very difficult to stay with Verizon. Why can Verizon not get with Apple and get my phone replaced. Verizon just keeps passing around my problem from one person to the next. I am very tired of getting the run around. This was 2 weeks ago.It should not be this difficult to get the phone replaced. it would have to be sent by regular mail and would take 5-7 business days. I was told it was in the warehouse and could not be emailed. I was told to ask Verizon for a copy of the original purchase agreement. I have done everything I have been asked to do. Apple tells me it is a Verizon problem.No one will resolve the problem. I have insurance.Verizon tells me it is an Apple problem. The phone is malfunctioning and I want it replaced. I have been on the phone and the computer for countless hours and even more days. For weeks I have been trying to resolve an issue with one of my phones. I have been a Verizon customer for over 15 years. I would like to get this issue resolve once in for all please and thank you. I have attempted to contact Customer service again and I’m unable to get through the line. ![]() I would like someone to get a hold of me 1-90. I’m due to add money on the acct on JI am extemely disappointed with the service that I have received in the pass 1 1/2 month. Which wasn’t the case I was told I was being transferred to a supervisor which I wasn’t. I was told that they mail the check out on July 4th. ![]() I called several time getting the run around today I called at 10:00 was place on hold for 1 1/2 hr then the call drop no one called me back I call back again and held another 1 hr again the call drop again. I was told to go to the store and they would give me the remaining bal in cash which is $42.41. I paid for my service in advance and since I’m Canadian wasn’t told that my phone is no longer able to be used do to its 4g. I am a prepaid customer my # is 73 today is July 11, 2019. Verizon has presence in social media via Facebook, Twitter (, Google+ and InShare.Įxperienced poor service? File a complaint here! The corporate headquaters phone number is 212-3955-1000. You can also write a letter to their corporate headquarters at: 1 Verizon Way, Basking Ridge, NJ 07920 and address it to CEO Daniel S. ![]() If you are a current customers may simply call 1611 from your wireless device. ![]() The official contact page is another easy way to access help. The website has online support or live chat. The main customer service number is 1-80, and be prepared for a long average wait time. If you have a problem with you Verizon service there are several options to choose from. With 177,000 employees Verizon revenues in 2014 were 127 billion and its net income was 9.6 billion the same year. With over 2,300 outlets in the US, it provides service to 135 million customers. Verizon Wireless Communications is a wireless company wholly owned by Verizon Communications. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |